Scheduling policy

We see patients by appointment only. Walk-in urgent care and emergency patients will be triaged and seen based on medical priority or referred to a local veterinary emergency hospital. Please call us before seeking care because we have limited urgent care appointments reserved in daily schedules. If we have reached maximum patient capacity we will refer you to an emergency hospital so your pet can receive timely care. Schedule appointments by phone 336-338-1840 or online https://app.petdesk.com/request-appointment/downtown-greensboro-animal-hospital?placeGUID=2eaaa91a-a474-4338-b569-66b81f28fb49

Our doctors are not available for consultations outside of scheduled appointments and subsequent follow-ups. If you want to speak directly to a veterinarian about your pet’s health concern please schedule an appointment. If you are unsure whether you need to consult with a doctor, call our client relations specialists.

Surgery Policy

A non-refundable deposit of $100 is required to reserve your desired surgical date and is due at the time of scheduling the date for your pet’s surgery. If you later realize that scheduling conflicts exist your deposit will be fully credited toward a more convenient surgery date so long as three business days notice is given prior to your scheduled procedure date. If the surgery is canceled by Downtown Greensboro Animal Hospital due to “No Show”, your deposit will be forfeited.

Late Policy

We ask you to arrive before your scheduled appointment time so you may benefit from your full exam time. New client and patient history forms should be completed in advance to help our medical team prepare for your pet’s visit. A grace period of 15 minutes will be granted for unforeseen delays that you may encounter while traveling to our hospital. If you arrive more than 15 minutes late for an appointment we will offer options of being seen as a work-in, day admission or rescheduled if our schedule permits. We strive to ensure clients and patients are seen in a timely manner and appreciate your on time arrival. Clients who have three or more late arrivals for appointments cannot schedule future appointments and will only be seen as emergencies or day admissions. Additional fees will apply.

No Show Policy

If you are unable to keep an appointment, notify us by phone at least 24 hours in advance to reschedule and so we may help another patient in need. Missed appointments will require prepayment of the exam fee when rescheduling. When this prepaid appointment is kept the fee will be applied to the invoice. If the prepaid appointment is not kept the fee will be forfeited by the client. If you miss 3 appointments we will terminate our veterinary-client-patient relationship.

Payment Policy

Payment is required when services are provided. Prepayment may be required prior to services such as: emergencies, infectious disease cases and new clients. For your convenience we accept cash, debit cards, and all major credit cards. We offer financing options through Care Credit. We provide treatment plans with services and fees for hospitalized patients as well as surgical and dental procedures. If medical circumstances unexpectedly change we promise to keep you informed on care as well as costs. You may ask about the cost of your pet’s care any time.

Mutual Respect Policy

Our compassionate and knowledgeable team can answer your questions and concerns including our client relations specialists, licensed technicians, veterinary assistants and manager. All team members should be treated with the same respect as our doctors. If team members are relaying advice or information they have been authorized and trained by the doctors to provide this communication. We take pride in mutually respectful relationships that benefit you, your pet, and us.

Medical records & VCPR Policy

By law we must establish a veterinary-client-patient-relationship (VCPR) to provide medical care for your pet. This is defined by the North Carolina Veterinary Medical Board as our doctor physically examining your pet within the past 365 days. A VCPR is required to request refills of prescription medication or food, ask questions about health status or behavior and request certain services. We cannot provide these services if we do not have a legally valid VCPR. You are entitled to a complete and thorough copy of your pet’s medical records at any time including transferring them to a third party for adoption of new pets, housing verification, scheduling of boarding, daycare, training or veterinary specialists appointments. Medical records will be transferred by your request on the next business day. Record transfers may only be made by the listed clients on the account. Upon termination of the VCPR we will transfer your pets’ records by email to a veterinary hospital of your choice. Records on accounts with outstanding balances WILL NOT be transferred .